Restaurant proprietor outraged after worker denies service animals

The proprietor of Blue Iguana says he is a veteran himself, and was shocked to listen to what occurred.

FAIRFAX COUNTY, Va. — A Northern Virginia restaurant proprietor has vowed that what occurred earlier this month, won’t ever occur once more.

On Feb. 17, Sonny Madsen, the founding father of K9 Caring Angels, says she known as Blue Iguana in Fairfax County to verify a reservation.

The reservation was for a gaggle of Veterans and their newly licensed service animals who had simply graduated.

“We had at all times gone to the Blue Iguana prior to now so it was a shock,” stated Madsen.

The shock being that the one that answered the telephone informed them, in the event that they introduced canines, they’d have to take a seat exterior, Madsen stated.

“They stated when you’ve got canines, you must sit exterior and it would not matter if it is chilly. Which was a bit of impolite. He stated I simply wish to remind you these are service canines. He stated it would not matter,” she stated.

She informed WUSA9 she was shocked by the worker’s response. “I stated it is unlawful to disclaim veterans and their service canines within the constructing and he stated I do know. So then I requested for a supervisor and he stated it would not matter they’re standing proper right here and I’ve informed them twice,” stated Madsen.

WUSA9 reached out to Blue Iguana, and the proprietor responded by way of e mail in lower than 24 hours. 

I’m Dr. Clifton Wilcox, the proprietor of Blue Iguana. I’m accessible to debate and as a 100% everlasting disabled veteran I’m outraged that such a incident occurred in our restaurant.

Dr. Clifton Wilcox the proprietor and CEO of Blue Iguana, agreed to do an interview to speak about what occurred. He defined that he was shocked when he noticed the e-mail from WUSA9.

“We take issues like this severely,” stated Dr. Wilcox. “Coming from a navy household and likewise being a 100% everlasting disabled veteran and served within the Gulf War. This should not occur and sadly it occurred on my watch.” 

He informed WUSA9 he instantly contacted his managers, who informed him that the worker in query was a brand new worker.

“It would not excuse what occurred, however once more we’re taking drastic measures to verify this does not occur once more,” stated Dr. Wilcox.

According to The Americans with Disabilities Act (ADA):

Under the ADA, State and native governments, companies, and nonprofit organizations that serve the general public usually should enable service animals to accompany folks with disabilities in all areas of the power the place the general public is allowed to go. 

If it is not apparent what service an animal gives, employees are allowed to ask two questions.

1. Is the canine a service animal required due to a incapacity?

2. What work or job has the canine been educated to carry out? 

You are usually not allowed to ask in regards to the individual’s incapacity, require medical documentation, require a particular identification card or coaching documentation for the canine, or ask that the canine display its means to carry out the work or job, in keeping with the ADA.

“Even asking these questions will be sufficient to set off a person to a debilitating degree of hysteria so it ought to at all times be revered,” defined Madsen.

Dr. Wilcox informed WUSA9 he hopes this serves as a reminder to different enterprise homeowners, that they should not assume their staff know the foundations, however ought to as an alternative make sure that they do.

He says his definitely do now.

Madsen informed WUSA9 she was grateful to listen to Dr. Wilcox’s response to what had occurred.

“I’m actually glad to listen to that as a result of I want to take my folks again to the Blue Iguana now,” stated Madsen.

RELATED: Family receives apology after service canine denied entry into Prince William County Schools occasion

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